Before I first went to real estate agency, I imagined that people there will help me to find a house according to my needs, but this is not the way it works.
What happens is that you go to the agency, get a rental property list and check it for a house that suits you. When you find one, you need to call the agency and ask about inspection. The person you need to speak to is a “property manager” – it’s a real estate agent that is in charge of that specific property. He or she has all the information about it and is actually interested in renting it.
After you’ve seen the house, fill an application form, put together all the documents that go together with it (see list here) and hand them over to the agency (or you can fax them, but it would take you forever – 18 pages are a lot to fax!). Then your waiting period begins, agents are processing applications and after they are done – landlord gets them and chooses the tenant he wants to rent the house to.
If you’re lucky to get the house, the agency calls you and lets you know the good news. Then you need to go and sign the lease, pay the bond (keep your receipt), pay first 1 or 2 months rent in advance and finally get the keys. Welcome home!